Return Policy and Exchange Policy

Return Policy We want you to love your purchase. If you’re not fully satisfied, you may return the item under the following conditions:

Return Policy

Returns are accepted within 15 days from the date of delivery.

Product Condition

To be eligible for a return, items must be:

  • Unused
  • In their original condition
  • In their original packaging

Returns will not be accepted if the product has been used, damaged, or is missing original packaging.

Return Shipping

  • If the return is due to a defective or incorrect item, we will cover the return shipping cost.
  • For all other reasons, the customer is responsible for return shipping fees.
  • In case of damage or defects, please provide a photo or video showing the issue when contacting us.

Refund Method

Refunds will be issued to the original payment method used during checkout (such as credit card or PayPal).
Refunds will be processed within 3–7 business days after we receive the returned item. Processing times may vary depending on your payment provider.

Exchanges

If you’d like to exchange an item, please contact us. The item must meet the return conditions above to be eligible for exchange.

Non-Returnable Items

Certain items may not be eligible for return, such as:

  • Health-related or hygiene-sensitive products
  • Custom-made or personalized items
    (Unless they arrive defective or incorrect.)

How to Request a Return

To initiate a return, please contact us at contact@kirakase.com with your order number, reason for return, and any relevant photos if applicable. We will provide you with instructions to complete the return.

For More information Of Return Policy please contact us

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For more information, please contact us. You can click directly on Contact.